{"id":4066,"date":"2026-08-05T02:03:22","date_gmt":"2026-08-04T23:03:22","guid":{"rendered":"https:\/\/stage.powersite.ro\/?page_id=4066"},"modified":"2026-08-05T02:14:45","modified_gmt":"2026-08-04T23:14:45","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/stage.powersite.ro\/en\/politica-de-retur\/","title":{"rendered":"Politica de retur \u0219i dreptul de retragere"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4066\" class=\"elementor elementor-4066\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49105f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49105f3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0196d78\" data-id=\"0196d78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f0209a elementor-widget elementor-widget-heading\" data-id=\"5f0209a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politica de retur \u0219i dreptul de retragere<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab141b3 elementor-widget elementor-widget-text-editor\" data-id=\"ab141b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Clientul are dreptul de a se retrage din contract, f\u0103r\u0103 a preciza motivele, conform O.U.G. nr. 34\/2014 \u0219i cu modific\u0103rile aduse prin O.U.G. nr. 18\/2026. Solicitarea de retragere trebuie transmis\u0103 \u00een termen de maxim 14 zile calendaristice de la primirea produselor.<\/p><p>Clientul poate returna produsele \u00een termen de cel mult 14 zile calendaristice de la recep\u021bie, f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 a indica un motiv, suport\u00e2nd doar costul direct al return\u0103rii.<\/p><p>Dreptul de retragere se adreseaz\u0103 doar clien\u021bilor persoane fizice care au cump\u0103rat online pe <a href=\"https:\/\/www.aliphia.ro\">www.aliphia.ro<\/a>.<\/p><p>Pentru exercitarea dreptului de retragere, Clientul este obligat s\u0103 notifice EXHELIOS inten\u021bia sa de a returna produsele achizi\u021bionate printr-o comunicare scris\u0103, la adresa de e-mail <a href=\"mailto:office@aliphia.ro\">office@aliphia.ro<\/a> sau folosind formularul tip de retragere (retur) disponibil mai jos.<\/p><p>Ve\u021bi primi o confirmare de primire a cererii, cu data \u0219i ora transmiterii, pe adresa de email folosit\u0103 la comand\u0103.<\/p><p>\u00cen cazul \u00een care Clientul \u00ee\u0219i exercit\u0103 dreptul de retragere, trebuie s\u0103 returneze produsele \u00een aceea\u0219i stare \u00een care au fost primite, \u00een ambalajul original, sigilate, f\u0103r\u0103 urme de deteriorare \u0219i \u00eempreun\u0103 cu toate documentele care le-au \u00eenso\u021bit: cutii, etichete, instruc\u021biuni sau alte documente, dac\u0103 exist\u0103. Eventualele cadouri se returneaz\u0103 \u00eempreun\u0103.<\/p><p>Nu se va efectua nicio rambursare dac\u0103 produsul a fost folosit dup\u0103 desigilare, dac\u0103 nu este \u00een aceea\u0219i condi\u021bie \u00een care a fost livrat sau dac\u0103 este deteriorat.<\/p><p>Prin deschiderea ambalajelor individuale \u00een care au fost livrate produsele comandate, Clientul confirm\u0103 c\u0103 produsele sunt cele comandate \u0219i corespund cerin\u021belor sale. Din motive de igien\u0103 \u0219i protec\u021bie a s\u0103n\u0103t\u0103\u021bii, produsele cosmetice care au fost desigilate dup\u0103 livrare, testate sau utilizate nu mai pot fi returnate c\u0103tre EXHELIOS \u0219i nu mai pot face obiectul dreptului de retragere de c\u0103tre Client, conform prevederilor legale aplicabile.<\/p><p>EXHELIOS ramburseaz\u0103 contravaloarea produsului returnat prin transfer bancar \u00een contul indicat de Client sau prin alt\u0103 metod\u0103 electronic\u0103 agreat\u0103 de comun acord \u00een maxim 14 zile de la data comunic\u0103rii deciziei de retragere (doar valoarea produsului, f\u0103r\u0103 transport). Nu se efectueaz\u0103 ramburs\u0103ri \u00een numerar.<\/p><p>EXHELIOS \u00ee\u0219i rezerv\u0103 dreptul de a am\u00e2na rambursarea p\u00e2n\u0103 la data la care prime\u0219te \u00eenapoi produsele sau p\u00e2n\u0103 la momentul la care Clientul furnizeaz\u0103 dovada c\u0103 a trimis produsele c\u0103tre EXHELIOS, fiind valabil\u0103 data cea mai apropiat\u0103.<\/p><p><strong>Adresa de retur:<\/strong> S.C. EXHELIOS S.R.L., Str. Martir Colonel U\u021b\u0103 Ioan, nr. 3, Timi\u0219oara, cod 300041, Jude\u021b Timi\u0219, Rom\u00e2nia.<\/p><p>\u00cen toate cazurile, cheltuielile de returnare vor fi suportate de c\u0103tre Client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-216f126 elementor-widget elementor-widget-heading\" data-id=\"216f126\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formular de retragere (retur)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1591572 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"1591572\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formular retur\" aria-label=\"Formular retur\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4066\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1591572\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Politica de retur \u0219i dreptul de retragere\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"4066\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nume elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nume\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNume \u0219i Prenume\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nume]\" id=\"form-field-nume\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefon elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefon\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefon\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefon]\" id=\"form-field-telefon\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nr_comanda elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nr_comanda\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNum\u0103r comand\u0103\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nr_comanda]\" id=\"form-field-nr_comanda\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-data_comanda elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-data_comanda\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDat\u0103 comand\u0103\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[data_comanda]\" id=\"form-field-data_comanda\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-data_primire elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-data_primire\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDat\u0103 primire comand\u0103\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[data_primire]\" id=\"form-field-data_primire\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-detalii_produs elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-detalii_produs\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalii produs de returnat (denumire, cantitate)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[detalii_produs]\" id=\"form-field-detalii_produs\" rows=\"3\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-motiv elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-motiv\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMotivul returului\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[motiv]\" id=\"form-field-motiv\" rows=\"3\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-rambursare elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-rambursare\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRambursarea\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[rambursare]\" id=\"form-field-rambursare\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-cont_iban elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-cont_iban\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCont (IBAN)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[cont_iban]\" id=\"form-field-cont_iban\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-titular_cont elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-titular_cont\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTitular cont\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[titular_cont]\" id=\"form-field-titular_cont\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-acord elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[acord]\" id=\"form-field-acord\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-acord\">Sunt de acord cu <a href=\"\/politica-de-retur\/\">Politica de retur<\/a> \u0219i <a href=\"\/termeni-si-conditii\/\">Termenii \u0219i Condi\u021biile<\/a> site-ului <a href=\"https:\/\/www.aliphia.ro\">www.aliphia.ro<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">TRIMITE CEREREA<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politica de retur \u0219i dreptul de retragere Clientul are dreptul de a se retrage din contract, f\u0103r\u0103 a preciza motivele, conform O.U.G. nr. 34\/2014 \u0219i cu modific\u0103rile aduse prin O.U.G. nr. 18\/2026. Solicitarea de retragere trebuie transmis\u0103 \u00een termen de maxim 14 zile calendaristice de la primirea produselor. Clientul poate returna produsele \u00een termen de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4066","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stage.powersite.ro\/en\/wp-json\/wp\/v2\/pages\/4066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stage.powersite.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stage.powersite.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stage.powersite.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stage.powersite.ro\/en\/wp-json\/wp\/v2\/comments?post=4066"}],"version-history":[{"count":3,"href":"https:\/\/stage.powersite.ro\/en\/wp-json\/wp\/v2\/pages\/4066\/revisions"}],"predecessor-version":[{"id":4069,"href":"https:\/\/stage.powersite.ro\/en\/wp-json\/wp\/v2\/pages\/4066\/revisions\/4069"}],"wp:attachment":[{"href":"https:\/\/stage.powersite.ro\/en\/wp-json\/wp\/v2\/media?parent=4066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}