How to order

1. Sale operations on the website

You can buy our products online by following the steps below:

a. Select the product you want to purchase and press the button “ADD TO CART”. Then you will be automatically redirected to the view page of the Shopping cart, where you can view the product existing in the cart, all the information available about the product, so that you can change the quantity that you want to buy or delete the product.

b. In order to also add other products in the cart, go back to the website by pressing the button “BACK TO PRODUCTS”, select the products that you wish to purchase and then press the button “ADD TO CART”. The selected products will remain in the cart.

c. To complete the order, press the button “FINISH ORDER”. You can choose among 3 options:

• NEW CLIENT fill in the required fields; upon returning, your data will be automatically filled. Check the box to agree to the Terms and Conditions and click "PLACE ORDER".
• ORDER WITHOUT REGISTRATION - manually fill in the fields for each purchase. Check the agreement box and click "PLACE ORDER".
• SIGN IN - if you have an account, log in, check the agreement box, and click "PLACE ORDER".

If the delivery address is not the same as the invoice address, indicate this by selecting under “Other delivery address” the button “Yes” and fill in the compulsory fields at the end of the form. After completing the delivery, you will receive a confirmation e-mail which will contain all order details.

2. Delivery and payment method

Payment in cash or on delivery.

Delivery Products are shipped in their original packaging, anywhere in Romania. Delivery time is 1–3 business days from order confirmation (excluding cases of force majeure).

Within Romania:

• Orders over 100 lei – free delivery (covered by Exhelios);
• Orders under 100 lei – 24 lei shipping fee (covered by the Client).

Outside Romania: Currently, we do not ship outside Romania to individuals.

3. Return Policy

Clientul poate returna produsele în termen de 14 zile calendaristice de la recepție, fără penalități și fără a indica un motiv, suportând doar costul direct al returnării.

To initiate a return, the customer must notify EXHELIOS in writing within 48 hours of receipt, specifying the order reference, the products, the shipping document, and the bank account for the refund.

Produsele returnate trebuie să fie în ambalajul original, sigilate și fără urme de deteriorare (eventualele cadouri se returnează împreună). EXHELIOS rambursează sumele în maxim 14 zile calendaristice de la recepție (doar valoarea produsului, fără transport). Dreptul de retur se adresează doar clienților persoane fizice care au cumpărat online.

4. Promotions and Contests

EXHELIOS establishes the regulations for its organized promotions and contests, which are communicated to participants via the online store or email. Promotions apply only to orders placed during the validity period and are subject to stock availability.